{"id":953,"date":"2019-05-21T23:45:18","date_gmt":"2019-05-22T06:45:18","guid":{"rendered":"https:\/\/zyonlabs.com\/?page_id=953"},"modified":"2019-05-21T23:46:08","modified_gmt":"2019-05-22T06:46:08","slug":"contact-rechargeable","status":"publish","type":"page","link":"https:\/\/zyonlabs.com\/contact-rechargeable\/","title":{"rendered":"Support &#8211; Zyon Rechargeable Hearing Amplifier"},"content":{"rendered":"<div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-955\"><form id=\"wpforms-form-955\" class=\"wpforms-validate wpforms-form\" data-formid=\"955\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/wp-json\/wp\/v2\/pages\/953\"><div class=\"wpforms-field-container\"><div id=\"wpforms-955-field_5-container\" class=\"wpforms-field wpforms-field-radio marginAuto wpformTextLarge wpforms-conditional-trigger\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-955-field_5\">What would you like help with today? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-955-field_5\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-955-field_5_1\" name=\"wpforms[fields][5]\" value=\"My hearing amplifier does not turn on or make any sounds. \" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-955-field_5_1\">My hearing amplifier does not turn on or make any sounds. <\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-955-field_5_4\" name=\"wpforms[fields][5]\" value=\"My hearing amplifier enhances sound, but it doesn&#039;t help and\/or I can&#039;t understand what other people are saying.\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-955-field_5_4\">My hearing amplifier enhances sound, but it doesn't help and\/or I can't understand what other people are saying.<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-955-field_5_2\" name=\"wpforms[fields][5]\" value=\"My hearing amplifier is making squealing \/ whistling noises. \" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-955-field_5_2\">My hearing amplifier is making squealing \/ whistling noises. <\/label><\/li><li class=\"choice-5 depth-1\"><input type=\"radio\" id=\"wpforms-955-field_5_5\" name=\"wpforms[fields][5]\" value=\"My hearing amplifier used to work fine, but lately the sound has gotten weaker. \" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-955-field_5_5\">My hearing amplifier used to work fine, but lately the sound has gotten weaker. <\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-955-field_5_3\" name=\"wpforms[fields][5]\" value=\"My problem is not listed here, or I just have a general inquiry about the product.  \" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-955-field_5_3\">My problem is not listed here, or I just have a general inquiry about the product.  <\/label><\/li><\/ul><\/div><div id=\"wpforms-955-field_19-container\" class=\"wpforms-field wpforms-field-html marginAuto wpformTextLarge wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"19\" style=\"display:none;\"><div id=\"wpforms-955-field_19\"><div>\r\n<p style=\"margin-top: 20px; margin-bottom: 20px;\">In order to get the best fit, you may want to try all the different modes in order to find the one that suits you best. Press and hold the rocker switch in either direction to change mode. <\/p>\r\n<ul>\r\n<li>Mode 1 boosts all frequencies evenly<\/li>\r\n<li>Mode 2 gives a boost to high frequencies <\/li>\r\n<li>Mode 3 gives a boost to low frequencies <\/li>\r\n<li>Mode 4 gives a boost to mid frequencies <\/li>\r\n<\/ul>\r\n<p>After pressing & holding the rocker switch, you should hear a number of beeps which indicates which mode you are in. For example, if you hear 3 beeps, that means you are in Mode 3. <\/p>\r\n\r\n<p style=\"font-weight: bold; margin-top: 40px; margin-bottom: 20px;\">Click on the instruction video below for more details:<\/p>\r\n<div style=\"position: relative; height: 0; padding-bottom: 56.25%;\"><iframe style=\"position: absolute; width: 100%; height: 100%; left: 0;\" src=\"https:\/\/www.youtube.com\/embed\/I-PCk1pJdls?rel=0\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\r\n\r\n<\/div><\/div><\/div><div id=\"wpforms-955-field_14-container\" class=\"wpforms-field wpforms-field-radio marginAuto wpformTextLarge wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-id=\"14\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-955-field_14\">(1) Make sure your device is fully charged. After plugging the device in... <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-955-field_14\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-955-field_14_1\" name=\"wpforms[fields][14]\" value=\"The device finishes charging after a couple hours, and the charging light has turned off. \" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-955-field_14_1\">The device finishes charging after a couple hours, and the charging light has turned off. <\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-955-field_14_2\" name=\"wpforms[fields][14]\" value=\"The light flashes on and off instantly, or does not turn on at all. \" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-955-field_14_2\">The light flashes on and off instantly, or does not turn on at all. <\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-955-field_14_3\" name=\"wpforms[fields][14]\" value=\"The charging light stays on, even after a day of charging. \" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-955-field_14_3\">The charging light stays on, even after a day of charging. <\/label><\/li><\/ul><\/div><div id=\"wpforms-955-field_15-container\" class=\"wpforms-field wpforms-field-radio marginAuto wpformTextLarge wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-id=\"15\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-955-field_15\">(2) Check for blockage at the receiver end. Remove the rubber ear dome tip, and use a magnifying glass to inspect the wax trap. Then remove the wax trap or clean it with the brush.  <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-955-field_15\" class=\"wpforms-field-required wpforms-image-choices wpforms-image-choices-none\"><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-955-field_15_1\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/zyonlabs.com\/wp-content\/uploads\/wax5.jpg\" alt=\"I have inspected and cleaned the wax trap, and there is no blockage. \" title=\"I have inspected and cleaned the wax trap, and there is no blockage. \"><\/span><br><input type=\"radio\" id=\"wpforms-955-field_15_1\" name=\"wpforms[fields][15]\" value=\"I have inspected and cleaned the wax trap, and there is no blockage. \" required ><span class=\"wpforms-image-choices-label\">I have inspected and cleaned the wax trap, and there is no blockage. <\/span><\/label><\/li><li class=\"choice-2 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-955-field_15_2\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/zyonlabs.com\/wp-content\/uploads\/placeholder.gif\" alt=\"I have cleaned the wax trap or removed it, and the device is now working again. \" title=\"I have cleaned the wax trap or removed it, and the device is now working again. \"><\/span><br><input type=\"radio\" id=\"wpforms-955-field_15_2\" name=\"wpforms[fields][15]\" value=\"I have cleaned the wax trap or removed it, and the device is now working again. \" required ><span class=\"wpforms-image-choices-label\">I have cleaned the wax trap or removed it, and the device is now working again. <\/span><\/label><\/li><\/ul><\/div><div id=\"wpforms-955-field_17-container\" class=\"wpforms-field wpforms-field-radio marginAuto wpformTextLarge wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-id=\"17\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-955-field_17\">(3) Turn the device on and leave it on for 2-3 hours. Then turn the device off and back on. Press and hold the Volume Down switch for 5 seconds to see if it wakes up.  <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-955-field_17\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-955-field_17_1\" name=\"wpforms[fields][17]\" value=\"I turned the device on and left it on for 2-3 hours. After turning it off and on, it has woken up. \" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-955-field_17_1\">I turned the device on and left it on for 2-3 hours. After turning it off and on, it has woken up. <\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-955-field_17_2\" name=\"wpforms[fields][17]\" value=\"I turned the device on and left it on for 2-3 hours. After turning it off and on, it still does not wake up. \" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-955-field_17_2\">I turned the device on and left it on for 2-3 hours. After turning it off and on, it still does not wake up. <\/label><\/li><\/ul><\/div><div id=\"wpforms-955-field_11-container\" class=\"wpforms-field wpforms-field-html wpformTextLarge marginAuto wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"11\" style=\"display:none;\"><div id=\"wpforms-955-field_11\"><hr><div style=\"font-size: 16pt; margin: auto;\"><p>Squealing \/ whistling noise is caused by feedback. Feedback happens when the sound coming out of the speaker leaks out of the ear and finds its way back to the microphone. <\/p>\r\n<img decoding=\"async\" style=\"margin: 20px; margin: auto;\" src=\"https:\/\/zyonlabs.com\/wp-content\/uploads\/feedback-diagram.jpg\"\/>\r\n\r\n<p>This happens when the volume is too high, or the rubber ear dome tip does not get a good enough seal in your ear canal. To solve this issue, take the following steps: <\/p>\r\n<\/div><\/div><\/div><div id=\"wpforms-955-field_21-container\" class=\"wpforms-field wpforms-field-html marginAuto wpformTextLarge wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"21\" style=\"display:none;\"><div id=\"wpforms-955-field_21\"><div>\r\n<p>A decrease in volume is usually caused by debris or earwax blocking the rubber ear dome or the wax trap. Remove the rubber ear dome tip to clean it, and then replace the wax trap. <\/p>\r\n<img decoding=\"async\" style=\"margin: auto;\" src=\"https:\/\/zyonlabs.com\/wp-content\/uploads\/wax5.jpg\"\/>\r\n<p style=\"margin-top: 40px; margin-bottom: 20px;\">Click on the maintenance video for more information:<\/p>\r\n<div style=\"position: relative; height: 0; padding-bottom: 56.25%;\"><iframe style=\"position: absolute; width: 100%; height: 100%; left: 0;\" src=\"https:\/\/www.youtube.com\/embed\/-YR6K2Q2o7I?rel=0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\r\n<br><br><br>\r\n\r\n<\/div><\/div><\/div><div id=\"wpforms-955-field_13-container\" class=\"wpforms-field wpforms-field-checkbox wpformTextLarge marginAuto wpforms-list-inline wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-id=\"13\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-955-field_13\">(1) Your current volume setting may be too loud for the open-fit ear dome. If the volume is very high, then we recommend switching to the tulip dome, because it blocks more sound from escaping your ear canal. Otherwise you may want to lower the volume. <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-955-field_13\" class=\"wpforms-field-required wpforms-image-choices wpforms-image-choices-none\"><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-955-field_13_1\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/zyonlabs.com\/wp-content\/uploads\/domes.jpg\" alt=\"I am using the tulip dome. \" title=\"I am using the tulip dome. \"><\/span><br><input type=\"checkbox\" id=\"wpforms-955-field_13_1\" name=\"wpforms[fields][13][]\" value=\"I am using the tulip dome. \" required ><span class=\"wpforms-image-choices-label\">I am using the tulip dome. <\/span><\/label><\/li><\/ul><\/div><div id=\"wpforms-955-field_12-container\" class=\"wpforms-field wpforms-field-checkbox wpformTextLarge marginAuto wpforms-list-inline wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-id=\"12\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-955-field_12\">(2) The receiver may not be inserted all the way into your ear canal. Be sure to press the receiver deep into your canal so that the sound does leak out of your ear.  <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-955-field_12\" class=\"wpforms-field-required wpforms-image-choices wpforms-image-choices-none\"><li class=\"choice-1 depth-1 wpforms-image-choices-item\"><label class=\"wpforms-field-label-inline\" for=\"wpforms-955-field_12_1\"><span class=\"wpforms-image-choices-image\"><img decoding=\"async\" src=\"https:\/\/zyonlabs.com\/wp-content\/uploads\/receiver-deep-insertion.jpg\" alt=\"The rubber ear dome tip needs to seal the ear canal in order to prevent feedback noises. \" title=\"The rubber ear dome tip needs to seal the ear canal in order to prevent feedback noises. \"><\/span><br><input type=\"checkbox\" id=\"wpforms-955-field_12_1\" name=\"wpforms[fields][12][]\" value=\"The rubber ear dome tip needs to seal the ear canal in order to prevent feedback noises. \" required ><span class=\"wpforms-image-choices-label\">The rubber ear dome tip needs to seal the ear canal in order to prevent feedback noises. <\/span><\/label><\/li><\/ul><\/div><div id=\"wpforms-955-field_24-container\" class=\"wpforms-field wpforms-field-checkbox wpformTextLarge marginAuto wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"24\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-955-field_24\">(3) It also helps to put the device on your ear BEFORE turning it on. <\/label><ul id=\"wpforms-955-field_24\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-955-field_24_1\" name=\"wpforms[fields][24][]\" value=\"(1) Put the device on your ear first and insert the receiver into your ear canal. (2) Then turn it on.\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-955-field_24_1\">(1) Put the device on your ear first and insert the receiver into your ear canal. (2) Then turn it on.<\/label><\/li><\/ul><\/div><div id=\"wpforms-955-field_22-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-id=\"22\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-955-field_22\">Did this resolve your issue? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-955-field_22\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-955-field_22_1\" name=\"wpforms[fields][22]\" value=\"Thank you, this has resolved my problem. \" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-955-field_22_1\">Thank you, this has resolved my problem. <\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-955-field_22_2\" name=\"wpforms[fields][22]\" value=\"I would still like to speak to a specialist for help. \" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-955-field_22_2\">I would still like to speak to a specialist for help. <\/label><\/li><\/ul><\/div><div id=\"wpforms-955-field_9-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"9\"><\/div><div id=\"wpforms-955-field_0-container\" class=\"wpforms-field wpforms-field-name wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"0\" style=\"display:none;\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-955-field_0\">Name <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-955-field_0\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][0]\" placeholder=\"Your Name\" required><\/div><div id=\"wpforms-955-field_1-container\" class=\"wpforms-field wpforms-field-email wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"1\" style=\"display:none;\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-955-field_1\">Email <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-955-field_1\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][1]\" placeholder=\"Your Email\" required><\/div><div id=\"wpforms-955-field_3-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-id=\"3\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-955-field_3\">Contact me by: <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-955-field_3\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-955-field_3_1\" name=\"wpforms[fields][3][]\" value=\"Email\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-955-field_3_1\">Email<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"checkbox\" id=\"wpforms-955-field_3_2\" name=\"wpforms[fields][3][]\" value=\"Phone Call\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-955-field_3_2\">Phone Call<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"checkbox\" id=\"wpforms-955-field_3_3\" name=\"wpforms[fields][3][]\" value=\"Text Message\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-955-field_3_3\">Text Message<\/label><\/li><\/ul><\/div><div id=\"wpforms-955-field_4-container\" class=\"wpforms-field wpforms-field-phone wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"4\" style=\"display:none;\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-955-field_4\">Phone<\/label><input type=\"tel\" id=\"wpforms-955-field_4\" class=\"wpforms-field-large wpforms-smart-phone-field\" data-rule-smart-phone-field=\"true\" name=\"wpforms[fields][4]\" placeholder=\"Phone Number\" ><\/div><div id=\"wpforms-955-field_18-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"18\" style=\"display:none;\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-955-field_18\">Order Number<\/label><input type=\"text\" id=\"wpforms-955-field_18\" class=\"wpforms-field-large\" name=\"wpforms[fields][18]\" placeholder=\"(optional) Order Number\" ><\/div><div id=\"wpforms-955-field_2-container\" class=\"wpforms-field wpforms-field-textarea wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"2\" style=\"display:none;\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-955-field_2\">Comment or Message <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-955-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" placeholder=\"Comment or Message\" required><\/textarea><\/div><\/div><div class=\"wpforms-field wpforms-field-hp\"><label for=\"wpforms-955-field-hp\" class=\"wpforms-field-label\">Name<\/label><input type=\"text\" name=\"wpforms[hp]\" id=\"wpforms-955-field-hp\" class=\"wpforms-field-medium\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"955\"><input type=\"hidden\" name=\"wpforms[author]\" value=\"2\"><button type=\"submit\" name=\"wpforms[submit]\" class=\"wpforms-submit \" id=\"wpforms-submit-955\" value=\"wpforms-submit\" data-alt-text=\"Sending...\">Submit<\/button><\/div><\/form><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/zyonlabs.com\/wp-json\/wp\/v2\/pages\/953"}],"collection":[{"href":"https:\/\/zyonlabs.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zyonlabs.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zyonlabs.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zyonlabs.com\/wp-json\/wp\/v2\/comments?post=953"}],"version-history":[{"count":2,"href":"https:\/\/zyonlabs.com\/wp-json\/wp\/v2\/pages\/953\/revisions"}],"predecessor-version":[{"id":957,"href":"https:\/\/zyonlabs.com\/wp-json\/wp\/v2\/pages\/953\/revisions\/957"}],"wp:attachment":[{"href":"https:\/\/zyonlabs.com\/wp-json\/wp\/v2\/media?parent=953"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}